Refund policy

At Nakhre- The Nail Company, every press-on nail set is 100% handcrafted and made to order with care. Because our products fall under personal hygiene goods, we adhere to a strict No Return, No Exchange policy. Please read our guidelines below before placing your order.

1. Returns & Exchanges (Hygiene Policy)

Due to hygiene and safety standards, press-on nails, adhesive tabs, and prep kits cannot be returned or exchanged once shipped.

  • We do not accept returns for a change of mind, slight colour variations (due to screen resolution/lighting differences), or minor handmade discrepancies.

  • Sizing Responsibility: We provide detailed sizing guides and universal 14-piece options. We are not responsible if the wrong size is ordered by the customer, and we cannot offer refunds or replacements for sizing errors made during ordering.

2. Damaged, Defective, or Incorrect Items

In the rare event that your parcel arrives damaged in transit or you receive an incorrect design, we are here to help!

  • Mandatory Proof: You must record an uncut, unedited, 360-degree unboxing video starting from the unopened courier flyer/box through to inspecting the nails.

  • Claim Window: You must email or WhatsApp us at 8432291111 within 48 hours of delivery with your Order ID, clear photos, and the unboxing video.

  • Resolution: Claims without an unboxing video will be automatically declined. Upon verification, we will issue a free replacement set or store credit. Refunds to the original payment method are only issued if a replacement cannot be fulfilled.

  • Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at nakhrethenailco@gmail.com.

3. Order Cancellations/ changes

  • Once an order is placed, it cannot be cancelled.
  • If you wish to make changes to the order, you can do so by calling us on 8432291111. Changes will only be possible if the Order is not yet under production.

4. Undelivered Parcels & Address Errors

  • Customers are responsible for providing complete and accurate shipping addresses (including House/Flat number, Pincode, and active Phone Number).

  • If a parcel is returned to us (RTO) due to an incorrect address, unreachable phone number, or failure to accept delivery, the order is non-refundable.

  • To request re-shipping for a returned parcel, the customer must pay a flat re-shipping fee of ₹89

    To start a return, you can contact us at nakhrethenailco@gmail.com. 
    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at nakhrethenailco@gmail.com